Shipping Policy

At MAMA AFRICA, we are committed to providing a fast and reliable delivery experience.

1. Fast Delivery

We offer Fast Delivery throughout Tunisia.

Orders are usually delivered within 1 to 5 business days, depending on your location.

Business days do not include weekends or public holidays.

2. Order Processing

Orders are processed and prepared for shipment within 1 business day after the order has been confirmed.

Our team may contact you by phone or WhatsApp to confirm your order and delivery information before dispatch.

3. Delivery Times

Delivery times may vary depending on your location and the delivery service.

While most orders arrive within the estimated 1–5 business day timeframe, occasional delays may occur due to circumstances beyond our control, such as transportation issues, public holidays, weather conditions, or high delivery volumes.

4. Delivery Information

To ensure your order is delivered without unnecessary delays, please make sure that your:

• Full name

• Phone number

• Delivery address

• City or region

are accurate and complete when placing your order.

MAMA AFRICA is not responsible for delays caused by incorrect or incomplete information provided by the customer.

5. Failed Delivery Attempts

If you are unavailable when the delivery is attempted or cannot be reached by the delivery service, additional delivery arrangements may be required.

Additional delivery charges may apply in certain circumstances.

6. Questions About Your Delivery

If you have any questions regarding your order or delivery, please contact us:

MAMA AFRICA
Phone / WhatsApp: +216 23 235 223

We will be happy to assist you with your order.