Refund policy

Returns & Refunds Policy

At MAMA AFRICA, we want every order to meet your expectations. If you are not completely satisfied with your purchase, you may request a return within 5 days of receiving your order, subject to the conditions outlined below.

1. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • The return request must be made within 5 days of delivery.

  • The pants must be in their original, unused condition.

  • The item must not have been worn, washed, altered, or damaged.

  • The pants must be free from stains, marks, dirt, or other visible signs of use.

  • The item must not have any noticeable perfume, smoke, or other odors.

Any item showing signs of wear, washing, alteration, damage, stains, marks, or noticeable odors may be considered ineligible for return.

2. Return Request

To initiate a return, please contact our customer service team within 5 days of receiving your order.

Please provide:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos of the item, if requested by our team

Our team will review your request and provide you with the appropriate return instructions.

Please do not return an item before contacting us and receiving return instructions.

3. Inspection of Returned Items

All returned items are inspected upon receipt.

A refund or exchange will only be approved once we have confirmed that the item complies with the conditions stated in this policy.

If an item is returned in a condition that does not meet our requirements, we reserve the right to refuse the return or refund.

4. Refunds

Once your return has been received and approved following inspection, the applicable refund will be processed.

The refund will be issued using the payment method available for your order or another appropriate method agreed upon with the customer.

Please note that processing times may vary depending on the payment method or financial institution.

5. Exchanges

If you wish to exchange your pants for another size, please contact us within 5 days of receiving your order.

Exchanges are subject to availability. If the requested size or item is unavailable, an alternative solution may be offered.

The returned item must comply with all conditions outlined in the Return Eligibility section.

6. Return Shipping

Unless the item received is defective, damaged, or incorrect due to an error on our part, return shipping costs are the responsibility of the customer.

For defective, damaged, or incorrect orders, please contact us as soon as possible so that we can review the issue and provide the appropriate solution.

7. Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us promptly after delivery.

Please include your order number and clear photos of the item so that our team can assess the issue and assist you accordingly.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer service team:

Phone / WhatsApp: +216 23 235 223

Our team will be happy to assist you with your request.

9. Final Conditions

Returns must comply with all conditions stated in this policy. We reserve the right to reject any return that does not meet these requirements.

By placing an order with MAMA AFRICA, you acknowledge that you have read and accepted this Returns & Refunds Policy.